FAQs

Shipping information

eCustomRim ships products via FedEx, UPS, US Postal Service and select Freight Carriers, depending on the size of the item and the destination zip code. Over 99% of incoming orders are received and processed electronically within 1 business day. Orders are then routed to the closest warehouse and shipped using standard ground delivery. Once the freight carrier picks up a package, tracking information is automatically forwarded to the customer. While this process can take up to 72 hours, the actual shipment of the product occurs much faster. If you don't receive a tracking number within 72 hours, please contact our office at 1-800-828-9876 so we can verify the status of your order. Large shipments which require delivery on a freight truck will take slightly longer to arrive. LTL shippers do not provide tracking numbers, they only use bills of lading which can’t be searched on the Internet. If you are ordering a large product, please provide a daytime phone number so the delivery driver can call ahead and schedule a delivery time.

Shipment times

All orders will be processed no later than the following business day. Orders placed during holidays and weekends will be processed on the next regular business day. Payment must be cleared before orders can be fully processed. eCustomRim ships from multiple warehouses across the country, so it is fairly common to receive multiple-part orders in separate packages, which can arrive at different times from different carriers.

Out of Stocks

In the rare occurrence a product is out of stock, we will notify you via telephone or email to advise you of the expected delay. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, back-orders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. eCustomRim reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Shipping to a PO Box

Orders cannot be shipped to a PO Box, military APO/FPO or international address.

Shipping outside the 48 states

Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply. Please call us at 1-800-828-9876 for a custom freight quote.